Terms of Service

1. About These Terms

These terms form the basis of the agreement between you (the client) and Universal Way Group Pty Ltd (we, us, our). Specific engagements may be governed by a separate written engagement letter or service agreement. Where an engagement letter conflicts with these terms, the engagement letter prevails to the extent of the inconsistency.

2. Our Services

We provide professional business services, which may include business advisory, consulting, planning, process improvement, documentation support and related services, as described on our Services page. The exact scope of work for your engagement will be set out in your quote or engagement letter. We will perform our services with reasonable care and skill and in accordance with applicable Australian laws.

3. Quotes and Engagement

• Quotes provided by us are valid for 30 days from the date of issue unless otherwise stated.
• A quote is an estimate of the fees for the agreed scope of work. Work outside that scope may require a variation and additional fees, which we will discuss with you before proceeding.
• An engagement commences when you accept a quote in writing (including by email) or when we otherwise agree in writing to commence work.

4. Fees, Invoices and Payment

• Fees are payable in Australian dollars (AUD) and exclude GST, which is added where applicable.
• Invoices are issued as set out in your quote or engagement letter and are payable by the due date stated on the invoice, typically 14 days.
• If an invoice remains unpaid past its due date, we may suspend work and charge reasonable late-payment costs as permitted by law.
• Disbursements and third-party costs incurred on your behalf will be passed on at cost or as disclosed in your quote.

5. Your Responsibilities

To help us deliver our services effectively, you agree to:

• Provide accurate, complete and timely information and documents reasonably required for the work;
• Respond to our requests within a reasonable timeframe;
• Ensure any information you provide does not infringe the rights of any third party or breach any law;
• Let us know promptly if you become aware of any error or issue affecting the work.

Delays caused by unmet dependencies may affect timelines and, where applicable, fees.

6. Confidentiality

Both parties agree to keep confidential all non-public information disclosed by the other party in connection with an engagement, and to use it only for the purpose of providing or receiving the services. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. This obligation survives the end of an engagement.

7. Intellectual Property

Upon full payment, you own the final deliverables prepared specifically for you under an engagement. We retain ownership of our pre-existing materials, methodologies, templates and know-how, and grant you a non-exclusive licence to use any such materials embedded in your deliverables for your ordinary business purposes. You retain ownership of materials you supply to us.

8. Liability

To the extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the fees paid by you for the relevant services. We are not liable for indirect or consequential loss, including loss of profits or business opportunity. This clause applies only to the extent the law allows.

9. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a remedy for failure to supply services with due care and skill, or which are not reasonably fit for purpose, as set out in that law.

10. Termination and Suspension

• Either party may terminate an engagement by giving written notice, effective from the date stated in the notice (typically 14 days).
• You remain liable for fees for work performed up to the date of termination, and for reasonable costs of winding up the engagement.
• We may suspend work if fees are overdue or if we are unable to obtain information we reasonably require.

11. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By engaging us, you consent to us collecting, using and disclosing personal information as described in that policy, including to third-party service providers who assist us in delivering our services.

12. General

• Force majeure: We are not liable for delays caused by events beyond our reasonable control.
• Assignment: You may not assign your rights under an engagement without our written consent.
• Severability: If any provision of these terms is invalid, the remaining provisions continue in force.
• Entire agreement: These terms, together with your quote or engagement letter, form the entire agreement between the parties in respect of the relevant engagement.

13. Governing Law

These terms are governed by the laws of the State of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

14. Changes to These Terms

We may update these terms from time to time. The current version published on this page applies to engagements commencing after the date of publication. Material changes affecting an existing engagement will be communicated to you in writing.

15. Contact Us

If you have any questions about these Terms of Service, please email ceo@universalwaygroupau.space or use our contact page. We are based in Melbourne VIC and provide professional business services to clients across Australia.